Questions
Questions people actually ask
If your question is not here, write to us. We add the good ones to this page.
Where is the school?
Nowhere and everywhere. We teach entirely online, so a student joins from wherever they are. There is no campus to travel to and no visa to arrange.
Who can study here, adults or children?
Both, in separate courses. Adults and children learn differently and are taught differently here, so nobody sits in the wrong room.
What do I need to join a lesson?
A phone, tablet or computer with a camera, and an internet connection good enough for video. Nothing to buy and nothing to install beyond the free app we point you to.
How good is my English? How do I find out?
Take the free level test. It takes about fifteen minutes, there is no card and no account, and the result comes back by email. It tells you which course fits.
When are the classes?
Class times and start dates: TO BE COMPLETED. We run more than one time so a working adult and a school age child are not forced into the same hour.
How many students are in a class?
Class size: TO BE COMPLETED. Small enough that every student speaks in every lesson, which is the only thing that actually moves a language forward.
Are lessons recorded?
Yes, so you can watch a lesson again if you missed it or want to hear something twice. For a child, a parent signs a consent form first, and the parent can say no without the child losing their place in the class.
What does it cost?
The fees page lists every plan and what is in it. There are no joining fees and no hidden charges.
What if I need to stop, or want my money back?
The refund and cancellation policy says exactly when money comes back and when it does not. It is written in plain sentences, not in fog.
Something is wrong. Who do I tell?
Write to us and say what happened. The complaints procedure tells you who reads it, how long we take, and what to do if our answer does not satisfy you.
How do I know my child is safe here?
Read the safeguarding policy. It names who is responsible, sets the rules every teacher agrees to before teaching, and states what happens the moment anyone raises a concern.
Can I pay in instalments?
TO BE COMPLETED. Ask admissions and we will tell you honestly what is possible.